:root {
  --page-bg: #f5f7fb;
  --ink: #172033;
  --muted: #667085;
  --line: #d9dee8;
  --waiting: #f0b429;
  --active: #2f80ed;
  --ticket: #d64545;
  --closed: #2f9e6b;
}

body {
  background: var(--page-bg);
  color: var(--ink);
  font-size: .95rem;
}

[data-theme="dark"] {
  --page-bg: #0f172a;
  --ink: #e5e7eb;
  --muted: #aab4c5;
  --line: #283548;
  --waiting: #f59e0b;
  --active: #60a5fa;
  --ticket: #fb7185;
  --closed: #34d399;
}

[data-theme="dark"] body {
  background: #0f172a;
  color: var(--ink);
}

.app-navbar {
  background: rgba(255, 255, 255, .96);
  border-bottom: 1px solid rgba(16, 24, 40, .1);
  box-shadow: 0 8px 22px rgba(16, 24, 40, .06);
  backdrop-filter: blur(10px);
}

[data-theme="dark"] .app-navbar {
  background: rgba(15, 23, 42, .96);
  border-bottom-color: #263449;
  box-shadow: 0 8px 22px rgba(0, 0, 0, .24);
}

.app-brand {
  color: #0f172a;
  font-weight: 800;
  letter-spacing: 0;
}

[data-theme="dark"] .app-brand,
[data-theme="dark"] .navbar-brand,
[data-theme="dark"] h1,
[data-theme="dark"] h2,
[data-theme="dark"] h3,
[data-theme="dark"] h4,
[data-theme="dark"] h5,
[data-theme="dark"] h6 {
  color: #f8fafc;
}

.app-brand::before {
  content: "";
  width: 10px;
  height: 28px;
  margin-right: .65rem;
  border-radius: 999px;
  background: #2563eb;
  display: inline-block;
  vertical-align: middle;
}

.app-nav {
  gap: .25rem;
  padding: .35rem 0;
}

.app-nav .nav-link {
  border-radius: 8px;
  color: #42526b;
  font-size: .9rem;
  font-weight: 700;
  padding: .45rem .7rem;
  display: inline-flex;
  align-items: center;
  gap: .35rem;
}

[data-theme="dark"] .app-nav .nav-link {
  color: #cbd5e1;
}

.app-nav .nav-link:hover {
  background: #eef4ff;
  color: #1849a9;
}

[data-theme="dark"] .app-nav .nav-link:hover {
  background: #1e293b;
  color: #dbeafe;
}

.app-nav .nav-link.active {
  background: #2563eb;
  color: #fff;
  box-shadow: 0 8px 18px rgba(37, 99, 235, .22);
}

[data-theme="dark"] .app-nav .nav-link.active {
  background: #3b82f6;
  color: #fff;
  box-shadow: 0 8px 18px rgba(59, 130, 246, .22);
}

.app-userbar {
  display: flex;
  align-items: center;
  gap: .5rem;
  padding: .35rem 0;
}

.navbar-toggler {
  border-color: #d9dee8;
  border-radius: 8px;
}

[data-theme="dark"] .navbar-toggler {
  border-color: #475569;
}

.btn {
  border-radius: 8px;
  font-weight: 600;
}

.btn-compact {
  --bs-btn-padding-y: .28rem;
  --bs-btn-padding-x: .48rem;
  --bs-btn-font-size: .78rem;
  --bs-btn-border-radius: 7px;
  line-height: 1.15;
}

.btn-icon-square,
.btn-icon-text {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: .35rem;
}

.btn-icon-square {
  width: 34px;
  height: 34px;
  padding: 0;
}

.btn-icon-square i,
.btn-icon-text i {
  font-size: .95rem;
  line-height: 1;
}

.form-control,
.form-select {
  border-radius: 8px;
}

[data-theme="dark"] .form-control,
[data-theme="dark"] .form-select {
  background-color: #111827;
  border-color: #334155;
  color: #f8fafc;
}

[data-theme="dark"] .form-control::placeholder {
  color: #94a3b8;
}

[data-theme="dark"] .form-control:focus,
[data-theme="dark"] .form-select:focus {
  background-color: #111827;
  border-color: #60a5fa;
  color: #f8fafc;
  box-shadow: 0 0 0 .2rem rgba(96, 165, 250, .18);
}

[data-theme="dark"] .text-secondary,
[data-theme="dark"] .form-text,
[data-theme="dark"] .small.text-secondary {
  color: var(--muted) !important;
}

[data-theme="dark"] .border,
[data-theme="dark"] .border-top,
[data-theme="dark"] .border-bottom,
[data-theme="dark"] .border-start {
  border-color: var(--line) !important;
}

.modal-content,
.card {
  border-radius: 8px;
}

[data-theme="dark"] .modal-content,
[data-theme="dark"] .card,
[data-theme="dark"] .admin-card,
[data-theme="dark"] .conversation-panel,
[data-theme="dark"] .internal-chat,
[data-theme="dark"] .internal-sidebar {
  background: #111827 !important;
  border-color: var(--line) !important;
  color: var(--ink);
}

[data-theme="dark"] .bg-white {
  background-color: #111827 !important;
}

[data-theme="dark"] .table {
  --bs-table-bg: #111827;
  --bs-table-color: #e5e7eb;
  --bs-table-border-color: #283548;
  --bs-table-striped-bg: #182235;
  --bs-table-hover-bg: #1f2937;
}

[data-theme="dark"] .text-bg-light {
  background-color: #1f2937 !important;
  color: #e5e7eb !important;
}

[data-theme="dark"] code {
  color: #93c5fd;
}

.login-card {
  width: min(420px, 100%);
  border-radius: 8px;
}

.login-page {
  background:
    radial-gradient(circle at top left, rgba(37, 99, 235, .16), transparent 32rem),
    linear-gradient(135deg, #f8fafc 0%, #eef4ff 48%, #f5f7fb 100%);
}

.login-card {
  border: 1px solid rgba(37, 99, 235, .12);
  box-shadow: 0 24px 70px rgba(16, 24, 40, .14) !important;
}

.login-mark {
  width: 42px;
  height: 42px;
  border-radius: 8px;
  background: #2563eb;
  color: #fff;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-weight: 800;
  margin-bottom: 1rem;
}

.toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  flex-wrap: wrap;
}

.ticket-toolbar-controls {
  display: flex;
  align-items: end;
  justify-content: flex-end;
  gap: .5rem;
  flex-wrap: wrap;
}

.ticket-date-control {
  min-width: 170px;
}

.ticket-toolbar-actions {
  display: flex;
  align-items: center;
  gap: .45rem;
  flex-wrap: wrap;
}

.ticket-toolbar-actions .btn {
  min-width: 76px;
}

.sla-overview {
  border: 1px solid #d8dee8;
  border-radius: 8px;
  background: #fff;
  padding: .75rem;
  box-shadow: 0 8px 20px rgba(16, 24, 40, .04);
}

.sla-overview-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: .75rem;
  margin-bottom: .65rem;
}

.sla-overview-head div {
  display: flex;
  align-items: baseline;
  gap: .55rem;
  flex-wrap: wrap;
}

.sla-overview-head span {
  color: #667085;
  font-size: .875rem;
}

.sla-overview-actions {
  display: flex;
  align-items: center;
  gap: .45rem;
  flex-wrap: wrap;
}

.sla-overview-grid {
  display: grid;
  grid-template-columns: repeat(6, minmax(130px, 1fr));
  gap: .55rem;
}

.sla-overview-card {
  border: 1px solid #d8dee8;
  border-radius: 8px;
  background: #f8fafc;
  color: #344054;
  padding: .7rem .75rem;
  text-align: left;
  min-height: 82px;
  display: grid;
  gap: .12rem;
  transition: border-color .15s ease, box-shadow .15s ease, transform .15s ease;
}

.sla-overview-card:hover,
.sla-overview-card.active {
  border-color: var(--active);
  box-shadow: 0 8px 18px rgba(21, 112, 239, .14);
  transform: translateY(-1px);
}

.sla-overview-card span {
  font-size: .8rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: .02em;
}

.sla-overview-card strong {
  font-size: 1.55rem;
  line-height: 1;
}

.sla-overview-card small {
  color: #667085;
}

.sla-overview-card.danger {
  background: #fef2f2;
  border-color: #fecaca;
  color: #991b1b;
}

.sla-overview-card.warning {
  background: #fffbeb;
  border-color: #fde68a;
  color: #92400e;
}

.sla-overview-card.success {
  background: #f0fdf4;
  border-color: #bbf7d0;
  color: #166534;
}

.sla-overview-card.paused {
  background: #f5f3ff;
  border-color: #ddd6fe;
  color: #6d28d9;
}

.sla-overview-card.done {
  background: #f8fafc;
  border-color: #cbd5e1;
  color: #475569;
}

.sla-critical-alert {
  border-radius: 8px;
  padding: .85rem 1rem;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: .85rem;
  box-shadow: 0 14px 30px rgba(16, 24, 40, .18);
  animation: slaCriticalPulse 1.4s ease-in-out infinite;
}

.sla-critical-alert.danger {
  background: #b42318;
}

.sla-critical-alert.warning {
  background: #b54708;
}

.sla-critical-alert div:first-child {
  display: grid;
  gap: .1rem;
}

.sla-critical-alert strong {
  font-size: .95rem;
}

.sla-critical-alert span {
  font-size: .88rem;
}

.sla-critical-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: .45rem;
  flex-wrap: wrap;
}

.sla-critical-list {
  border: 1px solid #d8dee8;
  border-radius: 8px;
  background: #fff;
  overflow: hidden;
  box-shadow: 0 8px 20px rgba(16, 24, 40, .04);
}

.sla-critical-list-head {
  padding: .8rem .9rem;
  border-bottom: 1px solid #e3e8ef;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: .75rem;
}

.sla-critical-list-head div {
  display: grid;
  gap: .1rem;
}

.sla-critical-list-head span {
  color: #667085;
  font-size: .86rem;
}

.sla-critical-list-items {
  display: grid;
  max-height: 260px;
  overflow: auto;
}

.sla-critical-row {
  width: 100%;
  border: 0;
  border-bottom: 1px solid #edf1f7;
  background: #fff;
  color: #344054;
  padding: .75rem .9rem;
  display: grid;
  grid-template-columns: 95px minmax(0, 1fr) minmax(135px, auto);
  align-items: center;
  gap: .75rem;
  text-align: left;
}

.sla-critical-row:last-child {
  border-bottom: 0;
}

.sla-critical-row:hover {
  background: #f8fafc;
}

.sla-critical-row.overdue {
  border-left: 4px solid #dc2626;
}

.sla-critical-row.warning {
  border-left: 4px solid #f59e0b;
}

.sla-critical-state {
  border-radius: 999px;
  padding: .28rem .5rem;
  font-size: .76rem;
  font-weight: 800;
  text-align: center;
  text-transform: uppercase;
}

.sla-critical-row.overdue .sla-critical-state {
  background: #fee2e2;
  color: #991b1b;
}

.sla-critical-row.warning .sla-critical-state {
  background: #fef3c7;
  color: #92400e;
}

.sla-critical-main {
  min-width: 0;
  display: grid;
  gap: .14rem;
}

.sla-critical-main strong,
.sla-critical-main small {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.sla-critical-main strong {
  color: #101828;
}

.sla-critical-main small {
  color: #667085;
}

.sla-critical-meta {
  display: grid;
  gap: .12rem;
  text-align: right;
}

.sla-critical-meta span {
  color: #667085;
  font-size: .78rem;
  text-transform: uppercase;
}

.sla-critical-meta strong {
  color: #101828;
}

@keyframes slaCriticalPulse {
  0%, 100% { box-shadow: 0 14px 30px rgba(16, 24, 40, .18); }
  50% { box-shadow: 0 14px 36px rgba(180, 35, 24, .38); }
}

.waiting-alert {
  position: sticky;
  top: 65px;
  z-index: 1020;
  margin-bottom: 1rem;
  padding: .8rem 1rem;
  border-radius: 8px;
  background: #d92d20;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  box-shadow: 0 10px 24px rgba(217, 45, 32, .28);
  animation: waitingPulse 1.15s ease-in-out infinite;
}

.internal-message-notice {
  position: fixed;
  right: 18px;
  top: 74px;
  z-index: 1080;
  max-width: min(420px, calc(100vw - 32px));
  padding: .8rem 1rem;
  border-radius: 8px;
  background: #0f766e;
  color: #fff;
  display: flex;
  align-items: center;
  gap: .75rem;
  box-shadow: 0 12px 28px rgba(15, 118, 110, .28);
  transform: translateY(-12px);
  opacity: 0;
  pointer-events: none;
  transition: opacity .18s ease, transform .18s ease;
}

.internal-message-notice.show {
  opacity: 1;
  transform: translateY(0);
  pointer-events: auto;
}

.internal-message-notice span {
  overflow-wrap: anywhere;
}

.whatsapp-message-notice {
  position: fixed;
  right: 18px;
  top: 74px;
  z-index: 1080;
  max-width: min(460px, calc(100vw - 32px));
  padding: .8rem 1rem;
  border: 0;
  border-radius: 8px;
  background: #13795b;
  color: #fff;
  display: flex;
  align-items: center;
  gap: .75rem;
  text-align: left;
  box-shadow: 0 12px 30px rgba(19, 121, 91, .32);
  transform: translateY(-12px);
  opacity: 0;
  pointer-events: none;
  transition: opacity .18s ease, transform .18s ease;
}

.whatsapp-message-notice.show {
  opacity: 1;
  transform: translateY(0);
  pointer-events: auto;
}

.whatsapp-message-notice span {
  display: grid;
  gap: .12rem;
  overflow-wrap: anywhere;
}

.search-hit {
  background: #fff3b0;
  color: #172033;
  border-radius: 3px;
  padding: 0 .12rem;
}

@keyframes waitingPulse {
  0%, 100% {
    transform: translateY(0);
    filter: brightness(1);
  }
  50% {
    transform: translateY(-1px);
    filter: brightness(1.14);
  }
}

.kanban {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
  gap: 1rem;
  min-height: calc(100vh - 160px);
  overflow-x: auto;
  align-items: stretch;
}

.kanban-column {
  background: linear-gradient(180deg, #f8fafc 0%, #eef3f9 100%);
  border: 1px solid var(--line);
  border-radius: 8px;
  min-width: 240px;
  display: flex;
  flex-direction: column;
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, .7);
}

[data-theme="dark"] .kanban-column {
  background: linear-gradient(180deg, #182235 0%, #111827 100%);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, .04);
}

.kanban-heading {
  min-height: 48px;
  padding: .85rem .95rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: space-between;
  color: #101828;
  border-bottom: 1px solid rgba(16, 24, 40, .07);
}

[data-theme="dark"] .kanban-heading {
  color: #f8fafc;
  border-bottom-color: #273449;
}

.kanban-heading .count {
  min-width: 30px;
  height: 24px;
  border-radius: 999px;
  background: #fff;
  color: #344054;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: .8rem;
  box-shadow: 0 1px 2px rgba(16, 24, 40, .08);
}

[data-theme="dark"] .kanban-heading .count {
  background: #1f2937;
  color: #e5e7eb;
}

.kanban-list {
  padding: .75rem;
  display: grid;
  gap: .75rem;
  align-content: start;
  flex: 1;
}

.conversation-card {
  border: 1px solid #e3e8ef;
  border-left: 4px solid var(--active);
  background: #fff;
  border-radius: 8px;
  padding: .85rem;
  text-align: left;
  box-shadow: 0 8px 22px rgba(16, 24, 40, .06);
  transition: transform .15s ease, box-shadow .15s ease, border-color .15s ease;
}

[data-theme="dark"] .conversation-card,
[data-theme="dark"] .agent-row,
[data-theme="dark"] .internal-thread,
[data-theme="dark"] .internal-agent-option,
[data-theme="dark"] .whatsapp-thread,
[data-theme="dark"] .whatsapp-account,
[data-theme="dark"] .portal-row,
[data-theme="dark"] .portal-queue-row,
[data-theme="dark"] .portal-account-row {
  background: #182235;
  border-color: #2d3a4f;
  color: var(--ink);
  box-shadow: 0 8px 18px rgba(0, 0, 0, .18);
}

[data-theme="dark"] .portal-account-inspector {
  background: #111827;
  border-color: #2d3a4f;
  color: var(--ink);
}

[data-theme="dark"] .agent-tabs-wrap {
  border-color: #2d3a4f;
}

[data-theme="dark"] .agent-tab {
  background: #111827;
  border-color: #2d3a4f;
  color: #cbd5e1;
}

[data-theme="dark"] .agent-tab:hover {
  border-color: #475467;
  color: #f8fafc;
}

[data-theme="dark"] .agent-tab.active {
  background: #172554;
  border-color: #60a5fa;
  color: #dbeafe;
  box-shadow: 0 0 0 3px rgba(96, 165, 250, .12);
}

[data-theme="dark"] .portal-tabs-wrap {
  border-color: #2d3a4f;
}

[data-theme="dark"] .portal-tab {
  background: #111827;
  border-color: #2d3a4f;
  color: #cbd5e1;
}

[data-theme="dark"] .portal-tab:hover {
  border-color: #475467;
  color: #f8fafc;
}

[data-theme="dark"] .portal-tab.active {
  background: #172554;
  border-color: #60a5fa;
  color: #dbeafe;
  box-shadow: 0 0 0 3px rgba(96, 165, 250, .12);
}

[data-theme="dark"] .portal-detail-empty {
  background: #111827;
  border-color: #2d3a4f;
  color: #cbd5e1;
}

[data-theme="dark"] .portal-detail-empty strong {
  color: #f8fafc;
}

.conversation-card:hover {
  transform: translateY(-1px);
  border-color: #cfd8e7;
  box-shadow: 0 14px 30px rgba(16, 24, 40, .1);
}

.conversation-card.unread {
  border-color: rgba(239, 68, 68, .45);
  box-shadow: 0 14px 30px rgba(239, 68, 68, .12);
}

.conversation-card.unread .subject,
.conversation-card.unread .preview {
  font-weight: 700;
}

.conversation-card.unread .preview {
  color: #b42318;
}

[data-theme="dark"] .conversation-card.unread .preview {
  color: #fda29b;
}

.conversation-card[draggable="true"] {
  cursor: grab;
}

.ticket-card {
  cursor: pointer;
  /* O card precisa sempre respeitar a largura da coluna do kanban, mesmo com badges longas. */
  width: 100%;
  max-width: 100%;
  min-width: 0;
  box-sizing: border-box;
  overflow: hidden;
}

.ticket-card > * {
  min-width: 0;
}

.ticket-card .d-flex {
  min-width: 0;
  flex-wrap: wrap;
}

.ticket-card .subject,
.ticket-card .preview,
.ticket-card .small,
.ticket-card .badge {
  min-width: 0;
  max-width: 100%;
}

.ticket-card .subject,
.ticket-card .preview,
.ticket-card .small {
  overflow-wrap: anywhere;
}

.ticket-card .badge {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.ticket-drag-handle {
  border: 1px solid #cfd6e3;
  border-radius: 6px;
  background: #f8fafc;
  color: #536173;
  cursor: grab;
  font-size: .72rem;
  font-weight: 800;
  padding: .15rem .45rem;
  user-select: none;
}

.ticket-drag-handle:active {
  cursor: grabbing;
}

.conversation-card.dragging {
  opacity: .55;
  cursor: grabbing;
}

.kanban-column.drop-target {
  outline: 2px solid var(--active);
  outline-offset: -4px;
  background: #e7f0ff;
}

.conversation-card.waiting { border-left-color: var(--waiting); }
.conversation-card.active { border-left-color: var(--active); }
.conversation-card.ticket_opened { border-left-color: var(--ticket); }
.conversation-card.closed { border-left-color: var(--closed); }
.conversation-card.open { border-left-color: var(--ticket); }
.conversation-card.triage { border-left-color: var(--waiting); }
.conversation-card.development { border-left-color: #8b5cf6; }
.conversation-card.waiting_return { border-left-color: #f97316; }
.conversation-card.resolved { border-left-color: #16a34a; }

.ticket-card.sla-overdue {
  box-shadow: 0 0 0 2px rgba(220, 38, 38, .16), 0 8px 18px rgba(16, 24, 40, .06);
}

.ticket-card.sla-warning {
  box-shadow: 0 0 0 2px rgba(245, 158, 11, .18), 0 8px 18px rgba(16, 24, 40, .06);
}

.sla-badge {
  background: #eef2f6;
  color: #344054;
  border: 1px solid #d0d5dd;
}

.sla-overdue .sla-badge {
  background: #fee2e2;
  color: #991b1b;
  border-color: #fecaca;
}

.sla-warning .sla-badge {
  background: #fef3c7;
  color: #92400e;
  border-color: #fde68a;
}

.sla-ok .sla-badge {
  background: #dcfce7;
  color: #166534;
  border-color: #bbf7d0;
}

.sla-paused .sla-badge {
  background: #ede9fe;
  color: #6d28d9;
  border-color: #ddd6fe;
}

.conversation-card .subject {
  font-weight: 700;
  overflow-wrap: anywhere;
  color: #101828;
  line-height: 1.25;
}

[data-theme="dark"] .conversation-card .subject,
[data-theme="dark"] .portal-row-main strong,
[data-theme="dark"] .whatsapp-thread-title,
[data-theme="dark"] .whatsapp-thread-preview,
[data-theme="dark"] .whatsapp-thread.unread strong,
[data-theme="dark"] .agent-chip-title,
[data-theme="dark"] .permission-switches .form-check-label,
[data-theme="dark"] .portal-switch-card strong,
[data-theme="dark"] .whatsapp-account-title {
  color: #f8fafc;
}

.conversation-card .preview {
  color: #475467;
  font-size: .875rem;
  min-height: 38px;
  line-height: 1.35;
  overflow-wrap: anywhere;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

[data-theme="dark"] .conversation-card .preview,
[data-theme="dark"] .portal-row-main span,
[data-theme="dark"] .portal-row-main small,
[data-theme="dark"] .agent-chip-subtitle,
[data-theme="dark"] .portal-switch-card small,
[data-theme="dark"] .whatsapp-account-meta,
[data-theme="dark"] .whatsapp-account-bot,
[data-theme="dark"] .whatsapp-thread-meta,
[data-theme="dark"] .whatsapp-thread-age {
  color: var(--muted);
}

.conversation-panel {
  position: fixed;
  top: 72px;
  left: 50%;
  width: min(980px, calc(100vw - 2rem));
  max-width: calc(100vw - 2rem);
  height: min(calc(100vh - 96px), 900px);
  max-height: calc(100vh - 96px);
  transform: translate(-50%, 24px);
  opacity: 0;
  pointer-events: none;
  transition: transform .2s ease, opacity .2s ease;
  z-index: 1030;
  display: flex;
  flex-direction: column;
  border: 1px solid #d8dee8;
  border-radius: 16px;
  background: #fff;
  box-shadow: 0 24px 64px rgba(15, 23, 42, .18);
  overflow: hidden;
}

.conversation-panel.open {
  transform: translate(-50%, 0);
  opacity: 1;
  pointer-events: auto;
}

.panel-header {
  min-height: 94px;
  padding: 1.15rem 1.25rem;
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 1rem;
}

.messages-list {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  overscroll-behavior: contain;
  padding: 1rem;
  display: flex;
  flex-direction: column;
  gap: .75rem;
}

.message {
  max-width: 86%;
  border-radius: 8px;
  padding: .65rem .75rem;
  background: #f1f4f9;
  overflow-wrap: anywhere;
}

[data-theme="dark"] .message {
  background: #1f2937;
  color: var(--ink);
}

.message.agent {
  align-self: flex-end;
  background: #d9ebff;
}

[data-theme="dark"] .message.agent {
  background: #1d4ed8;
  color: #fff;
}

.message.system {
  align-self: center;
  background: #fff3cd;
  max-width: 94%;
}

[data-theme="dark"] .message.system {
  background: #3f2e12;
  color: #fde68a;
}

.message-meta {
  font-size: .74rem;
  color: var(--muted);
  margin-bottom: .25rem;
}

.message-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: .75rem;
}

.message.editing {
  border-color: #60a5fa;
  box-shadow: 0 0 0 1px rgba(59, 130, 246, .18);
}

.message-actions {
  display: inline-flex;
  align-items: center;
  gap: .75rem;
  flex-wrap: wrap;
  font-size: .78rem;
}

.message-actions .btn-link {
  text-decoration: none;
}

.message-edited-flag {
  text-decoration: underline dotted;
  text-underline-offset: 2px;
  cursor: help;
}

.message-receipt {
  margin-top: .45rem;
  font-size: .74rem;
  color: var(--muted);
  text-align: right;
}

.whatsapp-contact-share {
  display: grid;
  gap: .65rem;
}

.whatsapp-contact-card {
  border: 1px solid #d8dee8;
  border-radius: 10px;
  background: rgba(255, 255, 255, .55);
  padding: .7rem .8rem;
  display: grid;
  gap: .55rem;
}

.whatsapp-contact-card-head {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: .65rem;
  align-items: center;
}

.whatsapp-contact-card-icon {
  width: 2.15rem;
  height: 2.15rem;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: #dbeafe;
  color: #1d4ed8;
  font-size: 1rem;
}

.whatsapp-contact-card-list {
  display: grid;
  gap: .25rem;
}

.whatsapp-contact-card-list a,
.whatsapp-contact-card-action {
  color: inherit;
  text-decoration: none;
  padding: 0;
  border: 0;
  background: transparent;
  text-align: left;
  justify-content: flex-start;
  font-size: .98rem;
}

.whatsapp-contact-card-list a:hover,
.whatsapp-contact-card-action:hover {
  text-decoration: underline;
}

[data-theme="dark"] .message.agent .message-receipt {
  color: rgba(255, 255, 255, .82);
}

[data-theme="dark"] .whatsapp-contact-card {
  background: rgba(15, 23, 42, .42);
  border-color: #334155;
}

[data-theme="dark"] .whatsapp-contact-card-icon {
  background: rgba(37, 99, 235, .22);
  color: #93c5fd;
}

[data-theme="dark"] .message.editing {
  border-color: #93c5fd;
  box-shadow: 0 0 0 1px rgba(147, 197, 253, .28);
}

.message-deleted {
  font-style: italic;
  color: var(--muted);
}

.message-read-status {
  margin-top: .35rem;
  font-size: .72rem;
  color: var(--muted);
  text-align: right;
}

.typing-indicator {
  min-height: 18px;
  margin-top: .2rem;
  color: #0f766e;
  font-size: .78rem;
  font-weight: 600;
}

.chat-attachment-image {
  display: block;
  max-width: min(260px, 100%);
  max-height: 220px;
  border: 1px solid var(--line);
  border-radius: 8px;
  margin-top: .5rem;
}

.chat-attachment-link {
  display: inline-block;
  margin-top: .5rem;
  font-weight: 700;
}

.whatsapp-audio {
  display: block;
  width: min(320px, 100%);
  margin-top: .5rem;
}

.audit-details {
  min-width: 260px;
  max-width: 520px;
  color: var(--muted);
  font-size: .86rem;
  overflow-wrap: anywhere;
}

.audit-filter-actions,
.audit-quick-filters {
  flex-wrap: wrap;
}

.audit-quick-filters {
  display: flex;
  gap: .5rem;
}

.audit-row-sla td {
  background: #fff7ed;
}

.dashboard-grid {
  display: grid;
  grid-template-columns: repeat(5, minmax(160px, 1fr));
  gap: 1rem;
}

.dashboard-actions-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(180px, 1fr));
  gap: .75rem;
}

.dashboard-action-card {
  border: 1px solid #d8dee8;
  border-radius: 8px;
  background: #fff;
  color: #111827;
  display: grid;
  gap: .2rem;
  padding: 1rem;
  text-align: left;
  transition: border-color .15s ease, box-shadow .15s ease, transform .15s ease;
}

.dashboard-action-card:hover {
  border-color: var(--active);
  box-shadow: 0 10px 24px rgba(21, 112, 239, .14);
  transform: translateY(-1px);
}

.dashboard-action-card span {
  color: #667085;
  font-size: .78rem;
  font-weight: 800;
  text-transform: uppercase;
}

.dashboard-action-card strong {
  font-size: 1.05rem;
}

.dashboard-action-card small {
  color: #667085;
}

.dashboard-action-card.danger {
  border-color: #fecaca;
  background: #fef2f2;
}

.dashboard-action-card.warning {
  border-color: #fde68a;
  background: #fffbeb;
}

.dashboard-action-card.info {
  border-color: #bfdbfe;
  background: #eff6ff;
}

.dashboard-portal-alerts {
  border: 1px solid #fecaca;
  border-radius: 8px;
  background: #fff7ed;
  padding: .9rem;
}

.dashboard-portal-alerts-head {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  margin-bottom: .75rem;
}

.dashboard-portal-alerts-head span {
  color: #9a3412;
  font-size: .88rem;
}

.dashboard-portal-alerts-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: .65rem;
}

.dashboard-portal-alert-card {
  border: 1px solid #fdba74;
  border-radius: 8px;
  background: #fff;
  color: #7c2d12;
  display: grid;
  gap: .15rem;
  padding: .8rem;
  text-decoration: none;
}

.dashboard-portal-alert-card:hover {
  border-color: #ea580c;
}

.dashboard-portal-alert-card span,
.dashboard-portal-alert-card small {
  color: #9a3412;
}

.dashboard-filter-form {
  display: grid;
  grid-template-columns: repeat(6, minmax(145px, 1fr)) repeat(3, auto);
  gap: .5rem;
  align-items: end;
}

.critical-summary-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(180px, 1fr));
  gap: .75rem;
}

.critical-summary-card {
  min-height: 102px;
  padding: 1rem;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
}

.critical-summary-card span {
  color: var(--muted);
  font-weight: 700;
}

.critical-summary-card strong {
  font-size: 2rem;
  line-height: 1;
}

.critical-summary-card.danger {
  border-color: #fecaca;
  background: #fef2f2;
}

.critical-summary-card.warning {
  border-color: #fde68a;
  background: #fffbeb;
}

.critical-ticket-list {
  display: grid;
  gap: .75rem;
}

.critical-ticket-card {
  padding: 1rem;
  border-left: 4px solid #2563eb;
}

.critical-ticket-card.overdue {
  border-left-color: #dc2626;
}

.critical-ticket-card.warning {
  border-left-color: #d97706;
}

.critical-ticket-head {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  align-items: flex-start;
}

.critical-ticket-head h2 {
  font-size: 1.1rem;
  margin: .5rem 0 .2rem;
}

.critical-ticket-meta {
  display: flex;
  flex-wrap: wrap;
  gap: .5rem 1rem;
  margin-top: .85rem;
  color: #475467;
  font-size: .92rem;
}

.critical-ticket-description {
  margin: .8rem 0 0;
  color: #344054;
  overflow-wrap: anywhere;
}

.critical-pagination-shell {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 1rem;
  flex-wrap: wrap;
}

.critical-pagination-gap {
  display: inline-flex;
  align-items: center;
  color: #667085;
  padding: 0 .15rem;
}

.critical-nav-active {
  color: #1d4ed8 !important;
}

.critical-nav-overdue {
  color: #b91c1c !important;
  font-weight: 700;
}

.dashboard-metric {
  min-height: 112px;
  padding: 1rem;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
}

.dashboard-metric span {
  color: var(--muted);
  font-size: .86rem;
  font-weight: 600;
}

.dashboard-metric strong {
  color: var(--ink);
  font-size: 2rem;
  line-height: 1;
}

.dashboard-metric-danger {
  border-color: #fecaca;
  background: #fef2f2;
}

.dashboard-metric-warning {
  border-color: #fde68a;
  background: #fffbeb;
}

.dashboard-metric-success {
  border-color: #bbf7d0;
  background: #f0fdf4;
}

.dashboard-metric-danger strong {
  color: #991b1b;
}

.dashboard-metric-warning strong {
  color: #92400e;
}

.dashboard-metric-success strong {
  color: #166534;
}

.dashboard-sla-table td,
.dashboard-sla-table th {
  white-space: nowrap;
}

.dashboard-sla-table td:first-child,
.dashboard-sla-table th:first-child {
  min-width: 170px;
  white-space: normal;
}

.dashboard-sla-chart {
  overflow: hidden;
}

.sla-chart-bar {
  min-height: 34px;
  border: 1px solid #d8dee8;
  border-radius: 8px;
  background: #f2f4f7;
  display: flex;
  overflow: hidden;
}

.sla-chart-segment {
  min-width: 3px;
  transition: width .2s ease;
}

.sla-chart-segment.danger,
.sla-chart-legend-item i.danger {
  background: #dc2626;
}

.sla-chart-segment.warning,
.sla-chart-legend-item i.warning {
  background: #f59e0b;
}

.sla-chart-segment.success,
.sla-chart-legend-item i.success {
  background: #16a34a;
}

.sla-chart-segment.paused,
.sla-chart-legend-item i.paused {
  background: #8b5cf6;
}

.sla-chart-segment.done,
.sla-chart-legend-item i.done {
  background: #64748b;
}

.sla-chart-segment.muted,
.sla-chart-legend-item i.muted {
  background: #cbd5e1;
}

.sla-chart-empty {
  width: 100%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: #667085;
  font-size: .88rem;
}

.sla-chart-legend {
  display: flex;
  gap: .65rem;
  flex-wrap: wrap;
  margin-top: .75rem;
}

.sla-chart-legend-item {
  border: 1px solid #e3e8ef;
  border-radius: 8px;
  padding: .45rem .55rem;
  background: #fff;
  display: inline-flex;
  align-items: center;
  gap: .4rem;
  font-size: .84rem;
}

.sla-chart-legend-item i {
  width: .65rem;
  height: .65rem;
  border-radius: 999px;
  display: inline-block;
  flex: 0 0 auto;
}

.sla-chart-legend-item span {
  color: #667085;
}

.resolution-chart-card {
  height: 100%;
  overflow: hidden;
}

.resolution-chart {
  display: grid;
  gap: .75rem;
}

.resolution-chart-row {
  display: grid;
  grid-template-columns: minmax(120px, 1fr) minmax(140px, 1.4fr) auto;
  gap: .65rem;
  align-items: center;
}

.resolution-chart-label {
  min-width: 0;
  display: grid;
  gap: .1rem;
}

.resolution-chart-label strong,
.resolution-chart-label span {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.resolution-chart-label span {
  color: #667085;
  font-size: .78rem;
}

.resolution-chart-track {
  height: 12px;
  border-radius: 999px;
  background: #edf1f7;
  overflow: hidden;
}

.resolution-chart-bar {
  height: 100%;
  border-radius: inherit;
  background: #2563eb;
  display: block;
}

.resolution-chart-value {
  min-width: 62px;
  text-align: right;
  font-size: .86rem;
}

.attachment-preview {
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: .5rem .65rem;
  background: #f8fafc;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: .75rem;
}

.whatsapp-scheduled-list {
  max-height: min(58vh, 560px);
  overflow-y: auto;
  padding-right: .25rem;
}

.whatsapp-scheduled-overview-list {
  max-height: min(62vh, 680px);
  overflow-y: auto;
  padding-right: .25rem;
}

.whatsapp-scheduled-overview-card .badge.text-bg-light.border,
.whatsapp-scheduled-list .badge.text-bg-light.border {
  max-width: 100%;
  overflow: hidden;
  text-overflow: ellipsis;
  vertical-align: middle;
}

.whatsapp-start-modal-dialog {
  max-width: min(980px, calc(100vw - 2rem));
}

#startConversationModal .modal-content {
  max-height: calc(100vh - 2rem);
}

#startConversationModal .modal-body {
  overflow-y: auto;
}

#startConversationModal .attachment-preview {
  flex-wrap: wrap;
  align-items: flex-start;
}

#startConversationModal .attachment-preview .btn {
  margin-left: auto;
}

.compose-notice {
  border: 1px solid #b7e4cf;
  border-radius: 8px;
  padding: .45rem .65rem;
  background: #ecfdf3;
  color: #027a48;
  font-size: .84rem;
  font-weight: 600;
}

.compose-notice.info {
  border-color: #b9d6ff;
  background: #eff6ff;
  color: #175cd3;
}

.compose-notice.danger {
  border-color: #fecdca;
  background: #fef3f2;
  color: #b42318;
}

.panel-compose {
  padding: 1.1rem 1.25rem 1.25rem;
  display: grid;
  gap: .75rem;
}

.ticket-detail {
  padding: 1.1rem 1.25rem 1.2rem;
  overflow-y: auto;
}

.ticket-detail.collapsed {
  display: none;
}

.ticket-panel-header-actions {
  display: flex;
  align-items: center;
  gap: .65rem;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.ticket-panel-header-actions .btn {
  white-space: nowrap;
}

.ticket-panel-tabs {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  border-bottom: 1px solid var(--line);
  padding: 0 .5rem;
  background: #f8fafc;
}

.ticket-panel-tab {
  border: 0;
  border-bottom: 3px solid transparent;
  background: transparent;
  color: #536173;
  min-height: 48px;
  font-weight: 800;
  white-space: nowrap;
}

.ticket-panel-tab.active {
  border-bottom-color: var(--active);
  color: #12213a;
}

.ticket-comments-pane {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
}

.ticket-comments-list {
  flex: 1;
  overflow-y: auto;
  padding: 1.1rem 1.25rem;
  display: grid;
  align-content: start;
  gap: .75rem;
}

.messages-list {
  padding: 1.1rem 1.25rem;
}

.ticket-comment {
  border: 1px solid #e3e8ef;
  border-left: 4px solid #2563eb;
  border-radius: 8px;
  background: #fff;
  padding: .75rem;
  overflow-wrap: anywhere;
  box-shadow: 0 8px 18px rgba(16, 24, 40, .05);
}

.ticket-comment-meta {
  display: flex;
  justify-content: space-between;
  gap: .75rem;
  margin-bottom: .35rem;
  color: #667085;
  font-size: .78rem;
}

.ticket-comment-meta strong {
  color: #101828;
}

.mention-box {
  position: relative;
}

.mention-suggestions {
  position: absolute;
  left: 0;
  right: 0;
  bottom: calc(100% + 6px);
  z-index: 20;
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 8px;
  box-shadow: 0 16px 30px rgba(16, 24, 40, .18);
  overflow: hidden;
}

.mention-suggestions button {
  width: 100%;
  border: 0;
  background: transparent;
  padding: .6rem .75rem;
  display: flex;
  justify-content: space-between;
  gap: .75rem;
  text-align: left;
}

.mention-suggestions button:hover {
  background: #eef4ff;
}

.mention-suggestions span {
  color: #667085;
  font-size: .78rem;
}

.pending-summary-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: .5rem;
}

.pending-summary-item {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff;
  color: #12213a;
  text-decoration: none;
  padding: .75rem;
  display: grid;
  gap: .15rem;
}

.pending-summary-item span {
  font-size: 1.2rem;
  font-weight: 900;
}

.pending-summary-item strong {
  font-size: .78rem;
}

.pending-summary-item.active {
  border-color: #ef4444;
  box-shadow: inset 3px 0 0 #ef4444;
}

[data-theme="dark"] .ticket-panel-tab {
  background: transparent;
  color: #aab4c5;
}

[data-theme="dark"] .ticket-panel-tab.active {
  color: #f8fafc;
}

[data-theme="dark"] .ticket-panel-tabs {
  background: #0f172a;
}

/* No tema escuro, o icone padrao do btn-close precisa de contraste para nao desaparecer. */
[data-theme="dark"] #closePanelBtn {
  filter: invert(1) grayscale(1) brightness(200%);
  opacity: .92;
}

[data-theme="dark"] #closePanelBtn:hover {
  opacity: 1;
}

@media (max-width: 767px) {
  .conversation-panel {
    top: 56px;
    left: auto;
    right: 0;
    width: min(100%, 100vw);
    max-width: 100vw;
    height: calc(100vh - 56px);
    max-height: calc(100vh - 56px);
    border-radius: 0;
    border-inline-end: 0;
    border-block-end: 0;
    transform: translateX(100%);
    opacity: 1;
    pointer-events: auto;
    box-shadow: none;
  }

  .conversation-panel.open {
    transform: translateX(0);
  }

  .ticket-panel-header-actions {
    gap: .45rem;
  }

  .ticket-panel-header-actions .btn {
    padding-inline: .55rem;
    font-size: .78rem;
  }

  .ticket-panel-tabs {
    padding: 0;
  }
}

[data-theme="dark"] .ticket-comment {
  background: #182235;
  border-color: #2d3a4f;
  border-left-color: #60a5fa;
  box-shadow: 0 8px 18px rgba(0, 0, 0, .18);
}

[data-theme="dark"] .ticket-comment-meta,
[data-theme="dark"] .ticket-comment-meta span {
  color: var(--muted);
}

[data-theme="dark"] .ticket-comment-meta strong {
  color: #f8fafc;
}

[data-theme="dark"] .mention-suggestions,
[data-theme="dark"] .pending-summary-item {
  background: #182235;
  border-color: #2d3a4f;
  color: #f8fafc;
}

[data-theme="dark"] .mention-suggestions button:hover {
  background: #1f2d45;
}

[data-theme="dark"] .mention-suggestions span {
  color: var(--muted);
}

.admin-card {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 8px;
  box-shadow: 0 10px 24px rgba(16, 24, 40, .05);
}

[data-theme="dark"] .schedule-box,
[data-theme="dark"] .permission-switches .form-check,
[data-theme="dark"] .portal-switch-card,
[data-theme="dark"] .portal-queue-active,
[data-theme="dark"] .sla-escalation-card,
[data-theme="dark"] .sla-grid label,
[data-theme="dark"] .sla-grid-head,
[data-theme="dark"] .attachment-preview {
  background: #182235;
  border-color: #2d3a4f;
  color: var(--ink);
}

[data-theme="dark"] .sla-overview {
  background: #111827;
  border-color: #334155;
  box-shadow: none;
}

[data-theme="dark"] .sla-overview-head span,
[data-theme="dark"] .sla-overview-card small {
  color: #94a3b8;
}

[data-theme="dark"] .sla-overview-card {
  background: #0f172a;
  border-color: #334155;
  color: #e5e7eb;
}

[data-theme="dark"] .sla-overview-card.danger {
  background: rgba(127, 29, 29, .28);
  border-color: #7f1d1d;
  color: #fecaca;
}

[data-theme="dark"] .sla-overview-card.warning {
  background: rgba(120, 53, 15, .28);
  border-color: #92400e;
  color: #fde68a;
}

[data-theme="dark"] .sla-overview-card.success {
  background: rgba(20, 83, 45, .26);
  border-color: #166534;
  color: #bbf7d0;
}

[data-theme="dark"] .sla-overview-card.paused {
  background: rgba(91, 33, 182, .28);
  border-color: #7c3aed;
  color: #ddd6fe;
}

[data-theme="dark"] .sla-overview-actions .btn-outline-secondary {
  color: #cbd5e1;
  border-color: #475467;
}

[data-theme="dark"] .sla-overview-actions .btn-outline-secondary:hover {
  background: #1f2937;
  color: #f8fafc;
}

[data-theme="dark"] .sla-critical-alert {
  box-shadow: 0 14px 34px rgba(0, 0, 0, .35);
}

[data-theme="dark"] .sla-critical-list,
[data-theme="dark"] .sla-critical-row {
  background: #111827;
  border-color: #334155;
}

[data-theme="dark"] .sla-critical-list-head,
[data-theme="dark"] .sla-critical-row {
  border-bottom-color: #334155;
}

[data-theme="dark"] .sla-critical-row:hover {
  background: #172033;
}

[data-theme="dark"] .sla-critical-list-head span,
[data-theme="dark"] .sla-critical-main small,
[data-theme="dark"] .sla-critical-meta span {
  color: #94a3b8;
}

[data-theme="dark"] .sla-critical-main strong,
[data-theme="dark"] .sla-critical-meta strong {
  color: #f8fafc;
}

[data-theme="dark"] .dashboard-metric-danger {
  background: rgba(127, 29, 29, .25);
  border-color: #7f1d1d;
}

[data-theme="dark"] .dashboard-metric-warning {
  background: rgba(120, 53, 15, .25);
  border-color: #92400e;
}

[data-theme="dark"] .dashboard-metric-success {
  background: rgba(20, 83, 45, .24);
  border-color: #166534;
}

[data-theme="dark"] .dashboard-metric-danger strong {
  color: #fecaca;
}

[data-theme="dark"] .dashboard-metric-warning strong {
  color: #fde68a;
}

[data-theme="dark"] .dashboard-metric-success strong {
  color: #bbf7d0;
}

[data-theme="dark"] .audit-row-sla td {
  background: rgba(120, 53, 15, .2);
}

[data-theme="dark"] .dashboard-action-card {
  background: #111827;
  border-color: #334155;
  color: #e5e7eb;
}

[data-theme="dark"] .dashboard-action-card span,
[data-theme="dark"] .dashboard-action-card small {
  color: #94a3b8;
}

[data-theme="dark"] .dashboard-action-card.danger {
  background: rgba(127, 29, 29, .25);
  border-color: #7f1d1d;
}

[data-theme="dark"] .dashboard-action-card.warning {
  background: rgba(120, 53, 15, .25);
  border-color: #92400e;
}

[data-theme="dark"] .dashboard-action-card.info {
  background: rgba(30, 64, 175, .2);
  border-color: #1d4ed8;
}

[data-theme="dark"] .dashboard-portal-alerts {
  background: rgba(120, 53, 15, .18);
  border-color: #c2410c;
}

[data-theme="dark"] .dashboard-portal-alerts-head span,
[data-theme="dark"] .dashboard-portal-alert-card span,
[data-theme="dark"] .dashboard-portal-alert-card small {
  color: #fdba74;
}

[data-theme="dark"] .dashboard-portal-alert-card {
  background: #111827;
  border-color: #c2410c;
  color: #fed7aa;
}

[data-theme="dark"] .critical-summary-card.danger {
  background: rgba(127, 29, 29, .25);
  border-color: #7f1d1d;
}

[data-theme="dark"] .critical-summary-card.warning {
  background: rgba(120, 53, 15, .25);
  border-color: #92400e;
}

[data-theme="dark"] .critical-ticket-meta,
[data-theme="dark"] .critical-ticket-description {
  color: #cbd5e1;
}

[data-theme="dark"] .critical-nav-active {
  color: #93c5fd !important;
}

[data-theme="dark"] .critical-nav-overdue {
  color: #fca5a5 !important;
}

[data-theme="dark"] .sla-chart-bar {
  background: #0f172a;
  border-color: #334155;
}

[data-theme="dark"] .sla-chart-empty,
[data-theme="dark"] .sla-chart-legend-item span {
  color: #94a3b8;
}

[data-theme="dark"] .sla-chart-legend-item {
  background: #111827;
  border-color: #334155;
}

[data-theme="dark"] .resolution-chart-label span {
  color: #94a3b8;
}

[data-theme="dark"] .resolution-chart-track {
  background: #263244;
}

[data-theme="dark"] .resolution-chart-bar {
  background: #60a5fa;
}

[data-theme="dark"] .sla-escalation-card strong {
  color: #f8fafc;
}

[data-theme="dark"] .sla-escalation-card small {
  color: #94a3b8;
}

.agents-list {
  display: grid;
  gap: .75rem;
}

.agent-row {
  width: 100%;
  border: 1px solid #e3e8ef;
  border-left: 4px solid var(--active);
  background: #fff;
  border-radius: 8px;
  padding: .75rem;
  text-align: left;
  display: flex;
  justify-content: space-between;
  gap: 1rem;
}

.agent-row.selected {
  border-color: var(--active);
  box-shadow: 0 0 0 3px rgba(47, 128, 237, .12);
}

[data-theme="dark"] .agent-row.selected,
[data-theme="dark"] .portal-row.selected,
[data-theme="dark"] .internal-thread.selected {
  border-color: #60a5fa;
  box-shadow: 0 0 0 3px rgba(96, 165, 250, .16);
}

.permission-switches {
  min-height: 100%;
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: .75rem;
  align-items: end;
}

.permission-switches .form-check {
  min-height: 58px;
  border: 1px solid #e3e8ef;
  border-radius: 8px;
  background: #f8fafc;
  padding: .65rem .7rem .65rem 2.75rem;
  display: flex;
  align-items: center;
}

.permission-switches .form-check-input {
  margin-left: -2rem;
}

.permission-switches .form-check-label {
  font-size: .86rem;
  font-weight: 700;
  line-height: 1.25;
}

.permission-switches-wide {
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}

.weekday-grid {
  display: grid;
  grid-template-columns: repeat(7, minmax(64px, 1fr));
  gap: .5rem;
}

.schedule-box {
  border: 1px solid #e3e8ef;
  border-radius: 8px;
  padding: 1rem;
  background: #f8fafc;
}

.agent-chip-grid {
  display: flex;
  flex-wrap: wrap;
  gap: .5rem;
}

.agent-chip {
  position: relative;
  min-width: 148px;
  max-width: 220px;
  border: 1px solid #d9e2f1;
  border-radius: 999px;
  background: #fff;
  color: #344054;
  padding: .42rem .75rem .42rem 2rem;
  cursor: pointer;
  display: inline-grid;
  gap: .05rem;
  line-height: 1.15;
  box-shadow: 0 3px 10px rgba(16, 24, 40, .04);
  transition: background .15s ease, border-color .15s ease, box-shadow .15s ease, color .15s ease;
}

[data-theme="dark"] .agent-chip {
  background: #111827;
  border-color: #334155;
  color: var(--ink);
}

.agent-chip .form-check-input {
  position: absolute;
  left: .62rem;
  top: 50%;
  transform: translateY(-50%);
  margin: 0;
}

.agent-chip-title,
.agent-chip-subtitle {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.agent-chip-title {
  font-size: .84rem;
  font-weight: 800;
}

.agent-chip-subtitle {
  color: #667085;
  font-size: .72rem;
}

.agent-chip:has(input:checked) {
  border-color: #2563eb;
  background: #eff6ff;
  color: #1849a9;
  box-shadow: 0 0 0 3px rgba(37, 99, 235, .1);
}

[data-theme="dark"] .agent-chip:has(input:checked),
[data-theme="dark"] .portal-switch-card:has(input:checked) {
  background: #172554;
  border-color: #60a5fa;
  color: #dbeafe;
}

.agent-chip:has(input:checked) .agent-chip-subtitle {
  color: #3260b5;
}

.agent-chip:has(input:disabled) {
  cursor: not-allowed;
  opacity: .48;
}

.agents-layout {
  align-items: flex-start;
}

.agent-detail-shell {
  overflow: hidden;
}

.agent-tabs-wrap {
  border-bottom: 1px solid #e5e7eb;
  padding-bottom: .7rem;
}

.agent-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: .5rem;
}

.agent-tab {
  border: 1px solid #d0d5dd;
  background: #fff;
  color: #344054;
  border-radius: 999px;
  padding: .48rem .9rem;
  font-size: .92rem;
  font-weight: 700;
  line-height: 1.1;
  transition: border-color .15s ease, box-shadow .15s ease, color .15s ease, background .15s ease;
}

.agent-tab:hover {
  border-color: #98a2b3;
  color: #101828;
}

.agent-tab.active {
  background: #eff6ff;
  border-color: #2563eb;
  color: #1849a9;
  box-shadow: 0 0 0 3px rgba(37, 99, 235, .10);
}

.agent-panel {
  margin-top: 0 !important;
}

.portals-layout {
  align-items: flex-start;
}

.portal-detail-shell {
  min-height: 100%;
}

.portal-tabs-wrap {
  border-bottom: 1px solid #e5e7eb;
  padding-bottom: .7rem;
}

.portal-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: .5rem;
}

.portal-tab {
  border: 1px solid #d0d5dd;
  background: #fff;
  color: #344054;
  border-radius: 999px;
  padding: .48rem .9rem;
  font-size: .92rem;
  font-weight: 700;
  line-height: 1.1;
  transition: border-color .15s ease, box-shadow .15s ease, color .15s ease, background .15s ease;
}

.portal-tab:hover {
  border-color: #98a2b3;
  color: #101828;
}

.portal-tab.active {
  background: #eff6ff;
  border-color: #2563eb;
  color: #1849a9;
  box-shadow: 0 0 0 3px rgba(37, 99, 235, .10);
}

.portal-detail-empty {
  border: 1px dashed #cbd5e1;
  border-radius: 10px;
  background: #f8fafc;
  padding: 1rem 1.1rem;
  display: grid;
  gap: .18rem;
  color: #475467;
}

.portal-detail-empty strong {
  color: #101828;
}

.portals-card,
.portal-form-card,
.portal-queues-card,
.portal-accounts-card,
.portal-detail-shell {
  overflow: hidden;
}

.portal-panel {
  margin-top: 0 !important;
}

.portals-list,
.portal-queue-list,
.portal-accounts-list {
  display: grid;
  gap: .7rem;
  align-content: start;
  grid-auto-rows: max-content;
}

#portalWhatsAppTemplatesList {
  display: grid;
  gap: .7rem;
  align-content: start;
  grid-auto-rows: max-content;
}

.portal-row,
.portal-queue-row,
.portal-account-row {
  width: 100%;
  border: 1px solid #e3e8ef;
  background: #fff;
  border-radius: 8px;
  padding: .8rem;
  text-align: left;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  gap: .75rem;
  align-items: center;
  box-shadow: 0 8px 18px rgba(16, 24, 40, .05);
  transition: border-color .15s ease, box-shadow .15s ease, transform .15s ease;
}

.portal-row:hover,
.portal-queue-row:hover,
.portal-account-row:hover {
  transform: translateY(-1px);
  border-color: #cbd5e1;
  box-shadow: 0 14px 28px rgba(16, 24, 40, .09);
}

.portal-row.selected,
.portal-account-row.selected {
  border-color: #2563eb;
  box-shadow: 0 0 0 3px rgba(37, 99, 235, .12);
}

.portal-row-icon,
.portal-queue-number {
  width: 40px;
  height: 40px;
  border-radius: 8px;
  background: #eff6ff;
  color: #1849a9;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-weight: 800;
}

[data-theme="dark"] .portal-row-icon {
  background: #172554;
  color: #bfdbfe;
}

[data-theme="dark"] .portal-queue-number {
  background: #064e3b;
  color: #bbf7d0;
}

.portal-queue-number {
  background: #ecfdf3;
  color: #027a48;
}

.portal-row-main {
  min-width: 0;
  display: grid;
  gap: .12rem;
}

.portal-row-main strong,
.portal-row-main span,
.portal-row-main small {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.portal-row-main strong {
  color: #101828;
  line-height: 1.15;
}

.portal-row-main span,
.portal-row-main small {
  color: #667085;
  font-size: .8rem;
}

.portal-row-status {
  display: flex;
  justify-content: flex-end;
}

.portal-template-form-column,
.portal-template-list-column {
  min-height: 0;
}

.portal-switch-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: .75rem;
}

.portal-switch-card {
  border: 1px solid #e3e8ef;
  border-radius: 8px;
  background: #f8fafc;
  padding: .8rem;
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: .65rem;
  align-items: flex-start;
  cursor: pointer;
}

.portal-switch-card .form-check-input {
  margin: .15rem 0 0;
}

.portal-switch-card span {
  display: grid;
  gap: .12rem;
}

.portal-switch-card strong {
  color: #101828;
  font-size: .9rem;
  line-height: 1.2;
}

.portal-switch-card small {
  color: #667085;
  line-height: 1.25;
}

.portal-switch-card:has(input:checked) {
  border-color: #2563eb;
  background: #eff6ff;
}

.portal-queue-form {
  display: grid;
  grid-template-columns: 88px minmax(160px, 1fr) 120px 110px;
  gap: .65rem;
  align-items: end;
}

.portal-queue-active {
  min-height: 38px;
  border: 1px solid #e3e8ef;
  border-radius: 8px;
  background: #f8fafc;
  padding: .45rem .65rem;
  display: flex;
  align-items: center;
}

.portal-account-inspector {
  min-height: 100%;
  border: 1px solid #e3e8ef;
  border-radius: 10px;
  background: #f8fafc;
  padding: 1rem;
}

.portal-account-actions {
  display: flex;
  flex-wrap: wrap;
  gap: .5rem;
}

.portals-template-only .portals-layout {
  align-items: stretch;
}

.portals-template-only .portals-layout > .col-xl-4,
.portals-template-only .portals-layout > .col-xl-8 {
  display: flex;
  flex-direction: column;
}

.portals-template-only .portals-layout > .col-xl-4 {
  width: 28%;
}

.portals-template-only .portals-layout > .col-xl-8 {
  width: 72%;
}

.portals-template-only .portals-card,
.portals-template-only #whatsAppTemplatesBox {
  min-height: calc(100vh - 170px);
  max-height: calc(100vh - 170px);
}

.portals-template-only .portals-card {
  display: flex;
  flex-direction: column;
}

.portals-template-only .portals-list {
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  overflow-x: hidden;
  padding-right: .25rem;
}

.portals-template-only #whatsAppTemplatesBox {
  display: flex !important;
  flex-direction: column;
  margin-top: 0 !important;
}

.portals-template-only #whatsAppTemplatesBox > .row {
  flex: 1 1 auto;
  min-height: 0;
}

.portals-template-only .portal-template-form-column,
.portals-template-only .portal-template-list-column {
  display: flex;
  flex-direction: column;
}

.portals-template-only #portalWhatsAppTemplateForm,
.portals-template-only #portalWhatsAppTemplatesList {
  flex: 1 1 auto;
  min-height: 0;
}

.portals-template-only #portalWhatsAppTemplatesList {
  overflow-y: auto;
  overflow-x: hidden;
  padding-right: .25rem;
}

.portals-template-only #portalWhatsAppTemplatesList .admin-card {
  min-width: 0;
}

.portals-template-only #portalWhatsAppTemplatesList .text-bg-light.border {
  display: inline-block;
  max-width: 100%;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  vertical-align: top;
}

@media (max-width: 1199.98px) {
  .portals-template-only .portals-card,
  .portals-template-only #whatsAppTemplatesBox {
    min-height: auto;
    max-height: none;
  }

  .portals-template-only .portals-list,
  .portals-template-only #portalWhatsAppTemplatesList {
    overflow: visible;
    padding-right: 0;
  }
}

.sla-escalation-card {
  min-height: 100%;
  border: 1px solid #e3e8ef;
  border-radius: 8px;
  background: #f8fafc;
  padding: .75rem;
  display: grid;
  grid-template-columns: minmax(0, 1fr) 150px;
  align-items: center;
  gap: .75rem;
}

.sla-escalation-card .form-check {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: .6rem;
  align-items: flex-start;
  padding-left: 0;
}

.sla-escalation-card .form-check-input {
  margin: .15rem 0 0;
}

.sla-escalation-card span {
  display: grid;
  gap: .1rem;
}

.sla-escalation-card strong {
  color: #101828;
  font-size: .9rem;
}

.sla-escalation-card small {
  color: #667085;
  line-height: 1.25;
}

.sla-grid {
  display: grid;
  grid-template-columns: minmax(90px, 1fr) repeat(3, minmax(88px, 120px));
  gap: .65rem;
  align-items: center;
}

.sla-grid label,
.sla-grid-head {
  font-weight: 800;
  color: #344054;
}

.sla-grid-head {
  font-size: .78rem;
  text-transform: uppercase;
}

.sla-actions,
#slaError,
.sla-backfill-result {
  grid-column: 1 / -1;
}

.sla-actions {
  display: flex;
  justify-content: flex-end;
  gap: .45rem;
  flex-wrap: wrap;
}

.sla-backfill-result {
  min-height: 1.2rem;
}

.internal-shell {
  display: grid;
  grid-template-columns: minmax(280px, 360px) 1fr;
  gap: 1rem;
  min-height: calc(100vh - 150px);
  height: calc(100vh - 150px);
  align-items: stretch;
}

.whatsapp-shell {
  display: grid;
  grid-template-columns: minmax(320px, 420px) 1fr;
  gap: 1rem;
  min-height: calc(100vh - 150px);
  height: calc(100vh - 150px);
  align-items: stretch;
}

.whatsapp-sidebar {
  min-height: calc(100vh - 150px);
  height: calc(100vh - 150px);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background: #fff;
}

[data-theme="dark"] .whatsapp-sidebar {
  background: #111827;
}

.whatsapp-queue-tabs {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  background: #f8fafc;
  border-bottom: 1px solid #e3e8ef;
}

[data-theme="dark"] .whatsapp-queue-tabs {
  background: #0f172a;
  border-bottom-color: var(--line);
}

.whatsapp-queue-tab {
  border: 0;
  border-bottom: 3px solid transparent;
  background: transparent;
  color: #536173;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: .35rem;
  min-height: 48px;
  padding: .35rem;
  font-size: .76rem;
  font-weight: 800;
  text-transform: uppercase;
}

[data-theme="dark"] .whatsapp-queue-tab {
  color: #aab4c5;
}

.whatsapp-queue-tab.active {
  border-bottom-color: var(--active);
  color: #12213a;
  background: #fff;
}

[data-theme="dark"] .whatsapp-queue-tab.active {
  background: #111827;
  color: #f8fafc;
}

.whatsapp-queue-count {
  min-width: 24px;
  height: 20px;
  padding: 0 .35rem;
  border-radius: 999px;
  background: #0ea5e9;
  color: #fff;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: .7rem;
}

.whatsapp-accounts {
  display: grid;
  gap: .5rem;
  padding: .6rem;
  border-bottom: 1px solid #edf1f7;
  overflow-y: auto;
  overscroll-behavior: contain;
  max-height: 34vh;
}

.whatsapp-filter-shell {
  background: #fff;
}

.whatsapp-filter-toggle {
  padding: .75rem .75rem .65rem;
  display: flex;
  justify-content: flex-start;
}

.whatsapp-filter-toggle .btn {
  display: inline-flex;
  align-items: center;
  gap: .4rem;
}

.whatsapp-account {
  border: 1px solid #e3e8ef;
  background: #f8fafc;
  border-radius: 8px;
  padding: .65rem;
  text-align: left;
  transition: border-color .15s ease, box-shadow .15s ease, transform .15s ease;
}

.whatsapp-account:hover {
  border-color: #cbd5e1;
  box-shadow: 0 12px 26px rgba(16, 24, 40, .08);
  transform: translateY(-1px);
}

.whatsapp-account.selected {
  border-color: var(--active);
  box-shadow: 0 0 0 3px rgba(47, 128, 237, .12);
}

.whatsapp-account-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: .5rem;
  align-items: start;
}

.whatsapp-account-title,
.whatsapp-account-meta,
.whatsapp-account-bot {
  display: block;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.whatsapp-account-title {
  color: #101828;
  font-size: .92rem;
  line-height: 1.15;
}

.whatsapp-account-meta,
.whatsapp-account-bot {
  color: #667085;
  font-size: .75rem;
}

.whatsapp-account-bot {
  margin-top: .18rem;
}

.whatsapp-account-identity {
  display: flex;
  flex-wrap: wrap;
  gap: .35rem;
  margin-top: .4rem;
}

.whatsapp-account-chip {
  display: inline-flex;
  align-items: center;
  max-width: 100%;
  padding: .18rem .48rem;
  border-radius: 999px;
  border: 1px solid #dbe4ee;
  background: #fff;
  color: #344054;
  font-size: .72rem;
  font-weight: 600;
  line-height: 1.2;
}

.whatsapp-account-chip.number {
  background: #eef4ff;
  border-color: #cddbf9;
  color: #1d4ed8;
}

.whatsapp-account-actions {
  display: flex;
  flex-direction: row;
  gap: .35rem;
  flex-wrap: wrap;
  margin-top: .55rem;
  align-items: center;
  width: fit-content;
  max-width: 100%;
  padding: .35rem;
  border: 1px solid #e3e8ef;
  border-radius: 999px;
  background: #fff;
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, .8);
}

.whatsapp-account-actions .btn {
  flex: 0 0 auto;
}

.whatsapp-contacts-list {
  display: grid;
  gap: .45rem;
  max-height: 420px;
  overflow: auto;
  padding-right: .15rem;
}

.whatsapp-contact-row {
  width: 100%;
  border: 1px solid #e3e8ef;
  background: #fff;
  border-radius: 10px;
  padding: .7rem .8rem;
  text-align: left;
  display: grid;
  gap: .15rem;
  transition: border-color .15s ease, box-shadow .15s ease, transform .15s ease;
}

.whatsapp-contact-row:hover {
  border-color: #cbd5e1;
  box-shadow: 0 10px 24px rgba(16, 24, 40, .08);
  transform: translateY(-1px);
}

.whatsapp-contact-row.selected {
  border-color: var(--active);
  box-shadow: 0 0 0 3px rgba(47, 128, 237, .12);
}

.whatsapp-contact-row strong {
  color: #101828;
  font-size: .92rem;
  line-height: 1.2;
}

.whatsapp-contact-row span,
.whatsapp-contact-row small {
  color: #667085;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.whatsapp-contact-tags {
  display: flex;
  flex-wrap: wrap;
  gap: .3rem;
  margin-top: .15rem;
}

.whatsapp-contact-tags .badge {
  font-weight: 600;
}

.whatsapp-thread-tags {
  display: flex;
  flex-wrap: wrap;
  gap: .3rem;
  margin-top: .1rem;
}

.whatsapp-tag-chip {
  cursor: pointer;
  font-weight: 600;
}

.whatsapp-active-tag {
  display: inline-flex;
  align-items: center;
  gap: .35rem;
}

.whatsapp-admin-tag {
  display: inline-flex;
  align-items: center;
  gap: .25rem;
  padding: .2rem;
  border: 1px solid #e5e7eb;
  border-radius: 999px;
  background: #fff;
}

.whatsapp-admin-tag.inactive {
  opacity: .7;
}

.whatsapp-admin-tag .btn {
  padding: .08rem .28rem;
  line-height: 1.1;
}

.whatsapp-campaign-history-item {
  padding: .45rem 0;
  border-top: 1px solid #eef2f7;
}

.whatsapp-campaign-history-item:first-child {
  border-top: 0;
  padding-top: 0;
}

.whatsapp-panel-actions .btn {
  min-width: 36px;
  height: 36px;
  padding: 0 .6rem;
}

.whatsapp-qr {
  display: block;
  width: min(220px, 100%);
  margin-top: .75rem;
  border: 1px solid var(--line);
  border-radius: 8px;
}

.whatsapp-avatar {
  width: 38px;
  height: 38px;
  min-width: 38px;
  border-radius: 50%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  object-fit: cover;
  background: #d1fae5;
  color: #065f46;
  font-weight: 800;
  border: 1px solid rgba(6, 95, 70, .16);
}

.whatsapp-avatar.large {
  width: 48px;
  height: 48px;
  min-width: 48px;
}

.internal-sidebar,
.internal-chat {
  min-height: calc(100vh - 150px);
}

.internal-sidebar {
  height: calc(100vh - 150px);
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.internal-chat {
  display: flex;
  flex-direction: column;
  height: calc(100vh - 150px);
  overflow: hidden;
}

.internal-thread-list,
.internal-agents-list {
  display: grid;
  gap: .65rem;
  padding: .75rem;
  align-content: start;
  grid-auto-rows: max-content;
}

.internal-thread-list {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  overscroll-behavior: contain;
}

.internal-thread,
.internal-agent-option {
  width: 100%;
  border: 1px solid #e3e8ef;
  border-left: 4px solid var(--active);
  background: #fff;
  border-radius: 8px;
  padding: .75rem;
  text-align: left;
  display: flex;
  justify-content: space-between;
  gap: 1rem;
}

.internal-thread.selected {
  border-color: var(--active);
  box-shadow: 0 0 0 3px rgba(47, 128, 237, .12);
}

.whatsapp-thread.unread {
  border-left-color: #16a34a;
  background: #f0fdf4;
  box-shadow: 0 12px 26px rgba(22, 163, 74, .09);
}

.whatsapp-thread.waiting-preview {
  border-left-color: #f59e0b;
}

.whatsapp-thread.mine-assigned {
  border-left-color: #2563eb;
  background: #eff6ff;
  box-shadow: 0 12px 26px rgba(37, 99, 235, .09);
}

.whatsapp-thread.other-assigned {
  border-left-color: #7c3aed;
  background: #f5f3ff;
  box-shadow: 0 12px 26px rgba(124, 58, 237, .08);
}

.whatsapp-thread.waiting-preview:not(.unread) {
  background: #fffbeb;
}

.whatsapp-thread.waiting-preview .whatsapp-thread-actions .btn {
  font-weight: 800;
}

[data-theme="dark"] .whatsapp-thread.unread {
  background: #11301f;
  box-shadow: 0 12px 26px rgba(0, 0, 0, .22);
}

[data-theme="dark"] .whatsapp-thread.waiting-preview {
  border-left-color: #fbbf24;
}

[data-theme="dark"] .whatsapp-thread.mine-assigned {
  border-left-color: #60a5fa;
  background: #13233f;
}

[data-theme="dark"] .whatsapp-thread.other-assigned {
  border-left-color: #a78bfa;
  background: #24153f;
}

[data-theme="dark"] .whatsapp-thread.waiting-preview:not(.unread) {
  background: #2b220e;
}

[data-theme="dark"] .whatsapp-filter-shell {
  background: #111827;
}

[data-theme="dark"] .whatsapp-account.selected {
  box-shadow: 0 0 0 3px rgba(96, 165, 250, .22);
}

[data-theme="dark"] .whatsapp-account-actions {
  background: #182230;
  border-color: #314054;
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, .03);
}

[data-theme="dark"] .whatsapp-contact-row {
  background: #111827;
  border-color: #334155;
}

[data-theme="dark"] .whatsapp-contact-row strong {
  color: #f8fafc;
}

[data-theme="dark"] .whatsapp-contact-row span,
[data-theme="dark"] .whatsapp-contact-row small {
  color: #94a3b8;
}

[data-theme="dark"] .whatsapp-origin-badge.customer {
  background: rgba(22, 101, 52, .22);
  border-color: rgba(74, 222, 128, .32);
  color: #bbf7d0;
}

[data-theme="dark"] .whatsapp-origin-badge.agent {
  background: rgba(29, 78, 216, .22);
  border-color: rgba(96, 165, 250, .32);
  color: #bfdbfe;
}

[data-theme="dark"] .whatsapp-admin-tag {
  background: #182230;
  border-color: #314054;
}

[data-theme="dark"] .whatsapp-campaign-history-item {
  border-top-color: #273244;
}

[data-theme="dark"] .whatsapp-account-chip,
[data-theme="dark"] .whatsapp-contact-pill {
  background: #182230;
  border-color: #314054;
  color: #e2e8f0;
}

[data-theme="dark"] .whatsapp-account-chip.number {
  background: rgba(37, 99, 235, .18);
  border-color: rgba(96, 165, 250, .28);
  color: #bfdbfe;
}

[data-theme="dark"] .whatsapp-subtitle-label {
  color: #98a2b3;
}

.whatsapp-thread.unread strong {
  color: #14532d;
}

.whatsapp-thread {
  align-items: stretch;
  gap: .5rem;
  padding: .65rem .75rem;
  display: grid;
  grid-template-columns: minmax(0, 1fr) 70px;
  box-shadow: 0 8px 18px rgba(16, 24, 40, .05);
  transition: transform .15s ease, box-shadow .15s ease, border-color .15s ease;
}

.whatsapp-thread:hover {
  transform: translateY(-1px);
  border-color: #cbd5e1;
  box-shadow: 0 14px 28px rgba(16, 24, 40, .09);
}

.whatsapp-thread-open {
  border: 0;
  background: transparent;
  padding: 0;
  text-align: left;
  min-width: 0;
  flex: 1;
  display: flex;
  gap: .55rem;
}

.whatsapp-thread-main {
  min-width: 0;
  flex: 1;
}

.whatsapp-thread-content {
  min-width: 0;
  display: grid;
  gap: .15rem;
}

.whatsapp-thread-title,
.whatsapp-thread-meta,
.whatsapp-thread-side,
.whatsapp-thread-actions {
  display: flex;
  align-items: center;
  gap: .35rem;
}

.whatsapp-thread-title {
  justify-content: space-between;
  min-width: 0;
  color: #101828;
}

.whatsapp-thread-title strong {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.whatsapp-thread-meta {
  color: #536173;
  font-size: .75rem;
  min-width: 0;
}

.whatsapp-thread-meta > span:first-child {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.whatsapp-thread-side {
  flex-direction: column;
  align-items: flex-end;
  justify-content: space-between;
  min-width: 0;
  width: 70px;
}

.whatsapp-thread-preview {
  max-width: 100%;
  overflow: hidden;
  display: -webkit-box !important;
  -webkit-line-clamp: 1;
  -webkit-box-orient: vertical;
  overflow-wrap: anywhere;
  color: #101828;
  line-height: 1.3;
}

.whatsapp-thread-actions .btn {
  padding: .1rem .22rem;
  font-size: .7rem;
  line-height: 1.15;
}

.whatsapp-thread-actions {
  justify-content: flex-end;
  flex-wrap: wrap;
  gap: .25rem;
}

.whatsapp-thread-meta .badge {
  max-width: 150px;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* A badge da fila recebe mais contraste para o atendente identificar rapidamente o roteamento. */
.whatsapp-queue-badge {
  font-weight: 800;
  letter-spacing: .01em;
  background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
  color: #fff;
  box-shadow: 0 10px 18px rgba(37, 99, 235, .18), 0 0 0 1px rgba(255, 255, 255, .16) inset;
  border: 1px solid rgba(29, 78, 216, .42);
}

[data-theme="dark"] .whatsapp-queue-badge {
  background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
  color: #eff6ff;
  border-color: rgba(147, 197, 253, .3);
  box-shadow: 0 10px 18px rgba(59, 130, 246, .22), 0 0 0 1px rgba(255, 255, 255, .08) inset;
}

.whatsapp-origin-badge {
  font-weight: 700;
  border: 1px solid transparent;
}

.whatsapp-origin-badge.customer {
  background: #ecfdf3;
  border-color: #b7ebc6;
  color: #166534;
}

.whatsapp-origin-badge.agent {
  background: #eef4ff;
  border-color: #cddbf9;
  color: #1d4ed8;
}

.whatsapp-origin-badge.compact {
  max-width: 150px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.whatsapp-account-badge {
  --account-h: 214;
  --account-bg: hsla(214, 90%, 96%, 1);
  --account-line: hsla(214, 70%, 48%, .35);
  --account-ink: hsla(214, 68%, 26%, 1);
  display: inline-flex;
  align-items: center;
  gap: .35rem;
  min-width: 0;
  max-width: 100%;
  padding: .22rem .52rem;
  border-radius: 999px;
  border: 1px solid var(--account-line);
  background: var(--account-bg);
  color: var(--account-ink);
}

.whatsapp-account-badge strong,
.whatsapp-account-badge span {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.whatsapp-account-badge strong {
  font-size: .73rem;
}

.whatsapp-account-badge span {
  font-size: .69rem;
  opacity: .92;
}

.whatsapp-account-badge.compact {
  max-width: 170px;
}

.whatsapp-conversation-subtitle {
  display: flex;
  align-items: center;
  gap: .45rem;
  flex-wrap: wrap;
  margin-top: .25rem;
}

.whatsapp-subtitle-label {
  font-size: .75rem;
  font-weight: 700;
  color: #667085;
}

.whatsapp-contact-pill {
  display: inline-flex;
  align-items: center;
  max-width: 100%;
  padding: .22rem .52rem;
  border-radius: 999px;
  border: 1px solid #dbe4ee;
  background: #fff;
  color: #344054;
  font-size: .75rem;
  font-weight: 600;
}

.whatsapp-thread-time {
  font-weight: 600;
}

.whatsapp-thread-age {
  color: #667085;
}

.ticket-card .small,
.conversation-card .small {
  line-height: 1.35;
}

.internal-agent-option {
  align-items: flex-start;
  cursor: pointer;
}

@media (max-width: 1199px) {
  .app-nav {
    padding-top: .75rem;
  }

  .app-nav .nav-link {
    width: 100%;
    justify-content: flex-start;
  }

  .app-userbar {
    border-top: 1px solid #edf1f7;
    margin-top: .5rem;
    padding-top: .75rem;
    flex-wrap: wrap;
  }
}

@media (max-width: 991px) {
  .kanban {
    grid-template-columns: repeat(4, 280px);
  }

  .sla-overview-grid {
    grid-template-columns: repeat(3, minmax(130px, 1fr));
  }

  .internal-shell {
    grid-template-columns: 1fr;
  }

  .whatsapp-shell {
    grid-template-columns: 1fr;
    min-height: auto;
    height: auto;
  }

  .internal-sidebar,
  .internal-chat,
  .whatsapp-sidebar {
    min-height: auto;
    height: auto;
  }

  .whatsapp-accounts {
    max-height: none;
  }

  .internal-thread-list,
  .messages-list {
    overflow: visible;
  }

  .dashboard-grid {
    grid-template-columns: repeat(2, minmax(150px, 1fr));
  }

  .dashboard-filter-form {
    grid-template-columns: repeat(2, minmax(150px, 1fr));
  }

  .dashboard-actions-grid {
    grid-template-columns: 1fr;
  }

  .critical-summary-grid {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 575px) {
  main.container-fluid {
    padding-left: .75rem !important;
    padding-right: .75rem !important;
  }

  .toolbar {
    gap: .75rem;
  }

  .toolbar > div:first-child {
    width: 100%;
  }

  .ticket-toolbar-controls {
    width: 100%;
    display: grid;
    grid-template-columns: 1fr;
    gap: .55rem;
  }

  .ticket-date-control {
    min-width: 0;
  }

  .ticket-toolbar-actions {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: .45rem;
  }

  .ticket-toolbar-actions .btn {
    min-width: 0;
    width: 100%;
    padding-left: .35rem;
    padding-right: .35rem;
  }

  .sla-overview {
    padding: .65rem;
  }

  .sla-overview-head {
    align-items: stretch;
    flex-direction: column;
  }

  .sla-overview-head .btn {
    width: 100%;
  }

  .sla-overview-actions {
    width: 100%;
  }

  .sla-overview-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: .45rem;
  }

  .sla-overview-card {
    min-height: 76px;
    padding: .65rem;
  }

  .sla-overview-card strong {
    font-size: 1.35rem;
  }

  .sla-critical-alert {
    align-items: stretch;
    flex-direction: column;
    padding: .75rem;
  }

  .sla-critical-actions {
    display: grid;
    grid-template-columns: 1fr;
    width: 100%;
  }

  .sla-critical-actions .btn {
    width: 100%;
  }

  .sla-critical-list-head {
    align-items: stretch;
    flex-direction: column;
  }

  .sla-critical-list-head .btn {
    width: 100%;
  }

  .sla-critical-list-items {
    max-height: 340px;
  }

  .sla-critical-row {
    grid-template-columns: 1fr;
    gap: .45rem;
    padding: .75rem;
  }

  .sla-critical-state {
    width: fit-content;
  }

  .sla-critical-main strong,
  .sla-critical-main small {
    white-space: normal;
  }

  .sla-critical-meta {
    text-align: left;
  }

  .tickets-kanban {
    grid-template-columns: repeat(6, minmax(240px, 82vw));
    gap: .75rem;
    min-height: calc(100vh - 230px);
    scroll-snap-type: x proximity;
  }

  .tickets-kanban .kanban-column {
    scroll-snap-align: start;
  }

  .permission-switches {
    grid-template-columns: 1fr;
    gap: .45rem;
  }

  .permission-switches .form-check {
    min-height: 44px;
    padding-top: .5rem;
    padding-bottom: .5rem;
  }

  .agent-chip-grid {
    display: grid;
    grid-template-columns: 1fr;
  }

  .agent-chip {
    width: 100%;
    max-width: none;
  }

  .agent-row {
    align-items: flex-start;
    flex-direction: column;
  }

  .agent-row > .text-end {
    width: 100%;
    text-align: left !important;
    display: flex;
    gap: .35rem;
    flex-wrap: wrap;
  }

  .agent-row > .text-end .badge {
    margin-top: 0 !important;
  }

  .whatsapp-account-identity,
  .whatsapp-conversation-subtitle {
    gap: .3rem;
  }

  .whatsapp-filter-toggle {
    padding: .65rem;
  }

  .whatsapp-filter-toggle .btn,
  .whatsapp-panel-actions .btn {
    width: 100%;
    justify-content: center;
  }

  .whatsapp-account-badge,
  .whatsapp-contact-pill {
    max-width: 100%;
  }

  .portal-switch-grid {
    grid-template-columns: 1fr;
  }

  .portal-queue-form {
    grid-template-columns: 1fr;
  }

  .sla-escalation-card {
    grid-template-columns: 1fr;
  }

  .sla-grid {
    grid-template-columns: 1fr;
  }

  .sla-grid-head {
    display: none;
  }

  .portal-row,
  .portal-queue-row,
  .portal-account-row {
    grid-template-columns: auto minmax(0, 1fr);
    align-items: flex-start;
  }

  .portal-row-status,
  .portal-queue-row > .badge,
  .portal-account-row > .badge {
    grid-column: 2;
    justify-self: start;
  }

  .conversation-panel {
    top: 56px;
    height: calc(100vh - 56px);
  }

  .panel-compose .d-flex {
    flex-wrap: wrap;
  }

  .weekday-grid {
    grid-template-columns: repeat(2, minmax(64px, 1fr));
  }

  .dashboard-grid {
    grid-template-columns: 1fr;
  }

  .dashboard-filter-form {
    grid-template-columns: 1fr;
    width: 100%;
  }

  .dashboard-filter-form .btn {
    width: 100%;
  }

  .critical-ticket-head {
    flex-direction: column;
  }

  .critical-pagination-shell {
    flex-direction: column;
    align-items: stretch;
  }

  .audit-filter-actions {
    flex-direction: column;
  }

  .audit-filter-actions > div,
  .audit-quick-filters,
  .audit-filter-actions .btn {
    width: 100%;
  }

  .audit-quick-filters {
    display: grid;
    grid-template-columns: 1fr;
  }

  .resolution-chart-row {
    grid-template-columns: 1fr;
    gap: .35rem;
  }

  .resolution-chart-value {
    text-align: left;
  }
}